Transformation of Licensing

A Guide of the Transformation of Licensing System


The time is now for the transformation and modernization of the Licensing Division through the use of modern technology. With the introduction of the Demerit Points System, a Red-Light Camera Enforcement System and a new Traffic Ticketing System, the Licensing Division required ground-breaking transformation of its business processes and services, to improve its efficiency to meet growing customer demands.

The Ministry of Works and Transport will operationalize the Motor Vehicles and Road Traffic (Amendment) Act, No. 9 of 2017 by launching a software management system called the UTURN System. UTURN will digitize many of the business processes and services of the Licensing Division by making transactions faster and easier.

With over one (1) million registered vehicles and 800,000 authorised drivers, it is no longer ‘business as usual’ at the Licensing Division. This operational transformation is needed, to accommodate the demands of the new progressive legislative initiatives, as well as an increasing number of daily transactions.